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RokBox™ EXA Manual Rev. A © 2013 Blizzard Lighting, LLC
Keeping Your RokBox™ EXA As Good As New
Thextureyou’vereceivedisarugged,toughpieceofprolightingequip-
ment, and as long as you take care of it, it will take care of you. That said, like
anything, you’ll need to take care of it if you want it to operate as designed.
Youshouldabsolutelykeepthextureclean,especiallyifyouareusingitinan
environment with a lot of dust, fog, haze, wild animals, wild teenagers or spilled
drinks.
Cleaning the optics routinely with a suitable glass cleaner will greatly improve
thequalityoflightoutput.Keepingthefansfreeofdustanddebriswillkeep
thexturerunningcoolandpreventdamagefromoverheating.
Intransit,keepthexturesincases.Youwouldn’tthrowaprizedguitar,
drumset, or other piece of expensive gear into a gear trailer without a case,
and similarly, you shouldn’t even think about doing it with your shiny new light
xtures.
Commonsenseandtakingcareofyourxtureswillbethesinglebiggestthing
you can do to keep them running at peak performance and let you worry about
designing a great light show, putting on a great concert, or maximizing your cli-
ent’s satisfaction and “wow factor.” That’s what it’s all about, after all!
Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry
about sending a defective unit back, or sending a unit in for service. But, like
anycomplexpieceofequipmentdesignedandbuiltbyhumans,onceinawhile,
somethingdoesn’tgoasplanned.Ifyoundyourselfwithaxturethatisn’t
behavinglikeagoodlittlextureshould,you’llneedtoobtainaReturnAuthori-
zation (RA).
and we’ll issue you an RA. Then, you’ll need to send the unit to us using a
trackable, pre-paid freight method. We suggest using USPS Priority or UPS.
Makesureyoucarefullypackthexturefortransit,andwheneverpossible,use
theoriginalbox&packingforshipping.
Whenreturningyourxtureforservice,besuretoincludethefollowing:
1.) Your contact information (Name, Address, Phone Number, Email address).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
Wewill,atourdiscretion,repairorreplacethexture.Pleaserememberthat
any shipping damage which occurs in transit to us is the customer’s responsibil-
ity, so pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and
must be reported to the carrier immediately upon receipt of the items.
Claims must be made within seven (7) days of receipt.
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